BLACKDECK

Responsibilities:

• Handle player inquiries and conduct investigations into complex cases
• Analyze logs and database data
• Use internal tools (Unity editor tools) to review accounts and adjust data
• Work with server-side commands (granting rewards, profile adjustments, guild invitations, bans, etc.)
• Collaborate with development and QA teams on bug reports
• Participate in managing the Discord community, prepare announcements and changelogs for players
• Collect and structure user feedback
• Update the game knowledge base — FAQ, guides, and internal instructions

Requirements:

• At least 1 year of experience in technical support (GameDev preferred)
• Strong communication skills across diverse users, including in challenging situations
• Experience working with ticketing systems
• Experience investigating complex cases (not just communication, but root cause analysis)
• Ability to analyze logs and structure information
• Basic understanding of client-server architecture
• Technical mindset and attention to detail
• Willingness to work with game data
• Upper-Intermediate English or higher

Nice to have:

• Experience in GameDev
• Experience working with Unity
• Basic SQL knowledge
• Experience with admin tools or internal dashboards
• Experience moderating gaming communities (Discord, Reddit, etc.)
• Understanding of game mechanics and live-service projects

Apply

Responsibilities:

• Develop server-side logic
• Refactor existing server-side logic
• Optimize server performance
• Optimize database performance and interactions
• Enhance monitoring systems
• Integrate third-party services

Requirements:

• 4+ years of experience in Golang development
• Experience with CockroachDB or PostgreSQL
• Experience with Docker

Nice to have:

• Experience with Kubernetes
• Experience with Nakama server (https://heroiclabs.com/nakama/)
• Experience with Aerospike
• Experience with C# or Unity
• Frontend experience (Angular/React/Vue)
• Experience with Jira

Apply