BLACKDECK
Epic card battler
Hybrid-core RPG Card Battler with original gameplay: effortless player entry and deep long-term gameplay.
WE ARE CORE5 TEAM
Our talented team members have backgrounds from Wargaming, Happymagenta, Playgendary, Nexters, G5, Nekki, Gismart, ZeptoLab etc. Join us and dive into the heart of hybrid-core game creation!
33
employees
15
CITIES
ENERGY
CAREERS
We are constantly looking for talented and enthusiastic people. Contact us: hr@core5.info
Support Specialist
Remote / Warsaw (Office)
Remote / Warsaw (Office)
Responsibilities:
- Handle player inquiries and conduct investigations into complex cases
- Analyze logs and database data
- Use internal tools (Unity editor tools) to review accounts and adjust data
- Work with server-side commands (granting rewards, profile adjustments, guild invitations, bans, etc.)
- Collaborate with development and QA teams on bug reports
- Participate in managing the Discord community, prepare announcements and changelogs for players
- Collect and structure user feedback
- Update the game knowledge base - FAQ, guides, and internal instructions
Requirements:
- At least 1 year of experience in technical support (GameDev preferred)
- Strong communication skills across diverse users, including in challenging situations
- Experience working with ticketing systems
- Experience investigating complex cases (not just communication, but root cause analysis)
- Ability to analyze logs and structure information
- Basic understanding of client-server architecture
- Technical mindset and attention to detail
- Willingness to work with game data
- Upper-Intermediate English or higher
Nice to have:
- Experience in GameDev
- Experience working with Unity
- Basic SQL knowledge
- Experience with admin tools or internal dashboards
- Experience moderating gaming communities (Discord, Reddit, etc.)
- Understanding of game mechanics and live-service projects